Privacy Policy

Updated at 2023-05-11

FarlightTopUpBD. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by FarlightTopUpBD.

This Privacy Policy applies to our website,, and its associated subdomains (collectively, our “Service”).Your use of our Services constitutes your acknowledgment that you understand, understand and consent to the manner in which we collect, store, use and disclose your personal information as described in both this Privacy Policy and our Terms of Service.

Definitions and key terms

For this Privacy Policy:

  • Cookie: A ‘Cookie’ is a small data fragment generated by a website and stored within your web browser. Its primary function is to recognize your browser, facilitate analytics, and retain details about you, such as language preferences or login credentials.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to FarlightTopUpBD,  that is responsible for your information under this Privacy Policy.
  • Country: where FarlightTopUpBD or the owners/founders of FarlightTopUpBD are based, in this case is Bangladesh.
  • Customer: refers to the company, organization or person that signs up to use the FarlightTopUpBD Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit FarlightTopUpBD and use the services.
  • IP address: An IP address, or Internet Protocol address, is a numerical label allocated to each device linked to the Internet. These numbers are typically grouped geographically, and they frequently enable the determination of the originating location when a device connects to the Internet.
  • Personnel: refers to those individuals who are employed by FarlightTopUpBD or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: Personal Data encompasses any data, whether through direct, indirect, or associated means — including elements like a personal identification number — that empowers the recognition or potential recognition of an individual as a natural person.
  • Service: refers to the service provided by FarlightTopUpBD as described in the relative terms (if available) and on this platform.
  • Third-party service: Third-party service pertains to entities such as advertisers, sponsors of contests, collaborative promotional and marketing partners, and other providers of our content or products and services we believe could capture your interest.
  • Website: FarlightTopUpBD site, which can be accessed via this URL:
  • You: a person or entity that is registered with FarlightTopUpBD to use the Services.

What Information Do We Collect?

We gather data from you when you explore our service, complete the registration process, make a purchase, opt-in for our newsletter, participate in a survey, or complete a form.

  • Name / Username
  • Phone Numbers
  • Email Addresses
  • Billing Addresses

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To tailor your experience (your data assists us in providing more customized responses to your specific requirements).
  • To enhance our service (we are constantly working to enhance our service options, guided by the insights and input we receive from you).
  • To elevate customer support (your information empowers us to more efficiently address your requests for assistance and support).
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

When do we utilize customer data obtained from external sources?

We may receive certain details from third parties when you get in touch with us. We may, at times, gather data that has been publicly disclosed on social media platforms. You have the ability to manage the extent of your information made public on these platforms by visiting the respective websites and adjusting your privacy preferences.

Do we disclose the data we gather to external parties?

 We might share the data we collect, whether personal or non-personal, with entities like advertisers, contest sponsors, promotional and marketing collaborators, along with those who offer our content or present products and services we believe could be of interest to you. Additionally, we may exchange information with our present and future affiliated businesses and business associates. In case of mergers, asset sales, or other corporate reorganizations, data sharing may also occur. we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may enlist trusted third-party service providers to carry out various functions and offer services to us. These functions encompass hosting and maintaining our servers and service, database storage and management, email management, marketing, credit card processing, customer support, and the fulfillment of orders for products and services that you may purchase through our platform. Consequently, we may need to share your personal information, and perhaps some non-personal data, with these third parties to facilitate their services for both us and you.

When and where do we gather information from customers and end users?

We collect personal information when you provide it directly to us, and we may also receive personal information about you from third parties, as previously explained.

How Are Email Addresses Utilized?

When you submit your email address on this website, you consent to receiving emails from us. You can opt out of these email lists at any time by clicking the provided opt-out link or using the unsubscribe option in the respective email. We exclusively send emails to individuals who have given us authorization to contact them, either directly or via a third party. We do not engage in sending unsolicited commercial emails because, just like you, we detest spam.

By submitting your email address, you also grant us permission to use it for customer audience targeting on platforms like Facebook. Here, we tailor custom advertisements to specific individuals who have opted in to receive communications from us. Email addresses submitted solely through the order processing page will be used exclusively to send you information and updates concerning your order. However, if you have provided the same email address to us through another method, we may use it for any of the purposes outlined in this Policy. Please note that detailed instructions for unsubscribing from future emails are included at the bottom of each email

Is it possible for your information to be transferred to different countries?

We are registered in Bangladesh. Data collected through our website, direct interactions with you, or our support services may, at times, be transferred to our offices or staff, or to third parties, located worldwide. This data may be accessed and stored anywhere globally, including in countries that might not have universally applicable regulations governing data use and transfer. Subject to the extent permitted by the relevant laws, by utilizing any of the aforementioned services, you willingly agree to the international transfer and storage of this information.

How secure is the data collected through our service?

We employ precautions to uphold the security of your data. Our measures include physical, electronic, and managerial protocols aimed at preventing unauthorized access, maintaining data security, and ensuring proper utilization of your information. Nonetheless, both individuals and security systems are not infallible, including encryption systems. Human actions can include intentional wrongdoing, errors, or lapses in adhering to policies. Consequently, although we exert reasonable efforts to protect your personal information, we cannot ensure its absolute security. In cases where applicable laws necessitate non-disclaimable obligations for safeguarding your personal information, you concur that intentional misconduct will serve as the criteria for evaluating our compliance with those obligations.

Is it possible to amend or rectify my information?

Your entitlement to request updates or corrections to the information we gather is contingent on your relationship with us. Our personnel can revise or amend their information in accordance with the internal employment policies of our company. For our customers, the following rights apply: You can request limitations on certain uses and disclosures of personally identifiable information. To effect changes, you can reach out to us for the following purposes:

  1. Update or correct your personally identifiable information.
  2. Modify your communication preferences and other information you receive from us.
  3. Delete personally identifiable information held on our systems, subject to the provisions below, by closing your account.

It’s important to note that any updates, corrections, changes, or deletions will not affect other information retained by us or data shared with third parties in accordance with this Privacy Policy before such modifications. To safeguard your privacy and security, we may implement reasonable measures, such as requesting a unique password, to verify your identity before granting access to your profile or making adjustments. The responsibility for maintaining the confidentiality of your unique password and account details lies with you. It’s worth recognizing that it may not be technologically feasible to completely remove each and every record of the information you’ve provided to us from our system. The necessity to back up our systems to prevent inadvertent data loss means that certain information may persist in a non-erasable form, making it challenging or impossible for us to erase. As soon as reasonably and technically feasible, we will promptly update, correct, change, or delete all personal information stored in actively used databases and other readily searchable mediums upon receiving your request.

If you are an end user seeking to update, delete, or obtain information we possess about you, please get in touch with the organization with which you are associated as a customer.


If you are part of our workforce or an applicant, the information you provide voluntarily is collected by us. We utilize this information for Human Resources purposes, including the administration of employee benefits and applicant screening. You have the option to reach out to us for the following:

  1. Update or correct your information.
  2. Modify your preferences regarding communications and other information you receive from us.
  3. Obtain a record of the information pertaining to you.

Please note that any updates, corrections, changes, or deletions will not impact other information retained by us, or data that has been shared with third parties in accordance with this Privacy Policy before such alterations.

Sale of Business

We retain the right to transmit information to a third party under circumstances such as a sale, merger, or another transfer involving all or substantially all of our assets or those of any of our Corporate Affiliates, including the part related to the Service. This also applies in the event of our business discontinuation or initiation or reception of a petition in bankruptcy, reorganization, or a similar legal process, provided that the third party commits to abiding by the conditions outlined in this Privacy Policy.


We might reveal information, including personal data, about you to our Corporate Affiliates. In the context of this Privacy Policy, a ‘Corporate Affiliate’ refers to any individual or entity that has a direct or indirect controlling interest in us, is under our control, or shares common control with us, whether through ownership or otherwise. Any data pertaining to you that we share with our Corporate Affiliates will be handled by them in conformity with the provisions of this Privacy Policy.

How Long Do We Keep Your Information?

We retain your data for the duration required to offer our services to you and meet the objectives outlined in this policy. The same principle applies to any party with whom we share your data to perform services on our behalf. Once the necessity for your data ceases to exist, and there are no legal or regulatory obligations mandating its retention, we will either delete it from our systems or anonymize it to prevent your identification.

How Do We Protect Your Information?

We employ a diverse range of security measures to uphold the integrity of your personal information when you make a purchase, enter, submit, or access your personal data. We utilize a secure server for this purpose. Any sensitive or credit-related information you provide is transmitted using Secure Socket Layer (SSL) technology, which encrypts the data before it’s stored in the databases of our payment gateway providers. Access to this data is restricted to authorized personnel with specific access rights, and they are obligated to maintain the confidentiality of the information. Following a transaction, private details such as credit card data, social security numbers, and financial information are not retained. However, it’s important to note that while we take extensive security measures, we cannot guarantee absolute security for information you transmit to us. We cannot assure that your data on the Service will always be immune to potential breaches, disclosures, alterations, or destruction, despite our physical, technical, and managerial safeguards.

Governing Law

This Agreement and your use of our Services shall be governed by the laws of Bangladesh, without regard to its conflict of laws principles. In addition, your use of our Services may be subject to other applicable local, state, national or international laws.

Your Consent

By using our Services, creating an account, or completing a purchase, you signify your agreement to this Privacy Policy.

Links to Other Websites

TThis Privacy Policy relates exclusively to the Services The Services may include links to other websites that are not operated or controlled by [Your Company Name]. We bear no responsibility for the content, accuracy or opinions expressed on such websites and we are not involved in investigating, monitoring or verifying their accuracy or completeness.

Please be aware that when you follow a link from the Services to another website, our Privacy Policy no longer applies. Your browsing and interaction on any other website, including those linked from our Platform, is subject to the rules and policies of that particular website. These third parties may use their own cookies or other methods to collect information about you.


We employ ‘cookies’ to identify specific sections of our website that you have explored. A cookie is a small data snippet stored on your computer or mobile device by your web browser. These cookies help customize the content you encounter on our website. Most web browsers allow you to disable the use of cookies. However, disabling cookies may hinder your ability to access certain functions on our website properly or completely. It is important to note that we do not store personally identifiable information in cookies.


Advertising is what allows us to stay free with many of the websites and services you enjoy We strive to ensure that ads are safe, non-intrusive and as relevant as possible.

Cookies for Advertising

Cookies play an important role in improving advertising efficiency. Without cookies, it becomes exceptionally challenging for advertisers to connect with their target audience or measure the number of ads displayed and associated click-through rates.

Remarketing Services

We use remarketing services. What is remarketing? In digital marketing, remarketing (also known as retargeting) refers to the technique of showing ads to people who have previously visited your website. This approach creates the impression that your company is ‘tracking’ users across the internet, as it serves ads to the websites and platforms they most frequent.

Payment Details

Any credit card or other payment processing information you provide to us, we are committed to keeping this sensitive information extremely secure.

Kids’ Privacy

We do not cater to persons under the age of 13. We do not knowingly collect personally identifiable information from individuals under the age of 13.If you are a parent or guardian and have been notified that your child has shared personal data with us, please contact us. If we discover unintended collection of personal data from anyone under the age of 13 without verified parental consent, we We will take steps to remove that information from our servers

Changes To Our Privacy Policy

If we choose to revise our Privacy Policy, we will make these changes on this page and/or revise the Privacy Policy change date below.

Third-Party Services

We may exhibit, incorporate, or make third-party content (comprising data, information, applications, and other product services) available or provide links to third-party websites or services (‘Third-Party Services’).

You acknowledge and consent that we bear no responsibility for any Third-Party Services, encompassing their accuracy, comprehensiveness, timeliness, validity, compliance with copyrights, legality, decency, quality, or any other aspect. We disclaim any liability or responsibility to you or any other individual or entity for any Third-Party Services.

The inclusion of Third-Party Services and links to them is purely for your convenience. You access and utilize them entirely at your own risk and are subject to the terms and conditions of such third parties terms and conditions. Third-party services and links to them are provided solely for your convenience and you access and use them entirely at your own risk, subject to those third-party terms.

Facebook Pixel

The Facebook Pixel is an analytics tool that enables you to measure the effectiveness of your advertising efforts by tracking user activity on your website With Pixel, you can:

Make sure your ads reach the intended audience
Facebook Pixel may collect data from your device when you use the Service Information collected by the Facebook pixel is managed in accordance with its privacy policy.

Tracking Technologies

  • Cookies

We use cookies to improve the functionality and features of our Services, although they are not essential for basic use However, without these cookies, certain functions, such as videos, may become inaccessible, or you may have to manually enter your login details each time you visit our Services as we may not be able to remember your previous login.

  • Local Storage

Local storage, sometimes referred to as DOM storage, equips web applications with techniques and guidelines for storing data on the client-side. Web storage offers persistent data retention, similar to cookies, although with significantly expanded storage capacity, and does not store information in HTTP request headers.

  • Sessions

We employ ‘sessions’ to recognize specific sections of our website you have explored. A session is a small data snippet stored on your computer or mobile device through your web browser.